About Us

Everything you need to know

What we stand for

When everything is put into perspective, Custrela is all about its people. By concentrating on factors like openness, impact, inclusivity, accountability, ownership, and being data-driven, we attempt to create an environment where everyone can thrive.

There is a perception that in order to grow a firm, you must be ruthless. However, we are aware of superior approaches to development. There is a way in which what benefits your customers also benefits your bottom line. We think that companies can grow with a conscience, prosper with a soul, and conduct inbound marketing. That’s why we created a platform that combines software and community to support businesses as they grow daily.

Development & Operations

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Development

Creating an environment for you and your team to fully develop all the needed values for a good and successful business.

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Operations

Doing it all together gives you an unfair advantage over every other business that doesn’t follow the same goals as a unit.

Transparency

As a team with a strong foundation in our platform, everything we do is completely transparent. Transparency, in our opinion, fosters a culture of empowerment, and an empowered workforce is one that produces more.

Ownership

We continually strive to improve upon our previous performance. As a global team, we accept responsibility for the caliber of our individual contributions, but even more so for the results of our collective efforts. We keep working at it until we achieve perfection.

Accountability

We always take responsibility for the outcomes, we celebrate our victories, and we draw lessons from our failures. We respect viewpoints, hold one another accountable, and run our own processes from A to Z autonomously.

Impact

Together with and in response to consumer inspiration, we innovate and expand. We listen, comprehend, and finally take action in order to provide value. To obtain the most impact-driven results, we think it is important to take the initiative and push the envelope.

Driven by data

Some could claim that we are data-obsessed. We constantly look for the truth in numbers in everything we do, from our product roadmaps to marketing initiatives, to our customers’ perspectives on design choices. This viewpoint is shared by every member of our staff.

Inclusivity

Our very beings are rooted in diversity, belonging, and inclusiveness. Together, as a team, we appreciate individuality. We hope to create a business and a platform based on the diversity we hope to see in offices around the world.

FAQ

How and when can I start using Custrela?

You can use Custrela anytime and anywhere. You only need a web browser and an internet connection to access the application. You need no extra devices or programs. Simply fill in the form on the webpage and you will get access to your own application immediately.

What happens after the 30-day free trial?

A few days before your trial expires, you will be contacted by one of our consultants to discuss any questions & suggestions and to help you find the most appropriate package for your needs. All data you have entered will be saved. If you decide to not continue, after the expiry of 30 days from the initial log in, the application will lock and your data will be deleted.

How much do the additional adjustments cost?

Additional adjustments are calculated by the actual time spent. Our consultants consider your wishes in detail, offering an assessment of the required time and after your confirmation the adjustments are made.

We use an ERP system. Is there a way to connect our existing accounting program with Intrix?

Yes, Custrela CRM can be conneceted to existing systems in your company. Before you decide to connect, you have to precisely define the the contents which you want your synchronization procedure to include. In the majority of cases, we synchronize contact information first then handle the transfer of other data from your ERP system to Custrela. The clients, financial and content data can automatically transfer between different systems. Users save a lot of energy by not having to enter data several times.

How and when can I start using Custrela?

You can use Custrela anytime and anywhere. You only need a web browser and an internet connection to access the application. You need no extra devices or programs. Simply fill in the form on the webpage and you will get access to your own application immediately.

We have no time to introduce changes and a new way of working but we are aware that we need IT tools. How much time do we need for an introduction?

Before your introduction to Custrela, our experts will want to become familiar with your business processes in detail. They will advise you on how to best improve your work process with Custrela. In cooperation with you, our advisors optimally adapt the application so it can be seamlessly included into your existing work habits with few fundamental changes to your work methods. Your employees will only spend one to two hours in the Beginners Instruction.

Can the number of active users change monthly?

Yes it can. You can define the number of active users every month, and by that optimise the monthly costs. Inactive users are temporarily blocked. That means they cannot access Custrela, but their data (information) remains in the database. We can re-active users at anytime.

What happens with the data when the lease of Custrela is terminated?

Upon termination of Custrela all data is transferred to the user in standard CSV format. In 30 days the data in the base is deleted.

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